Find answers to common questions about our services, pricing, and processes
We provide a comprehensive range of IT services including custom software development, cloud infrastructure management, cybersecurity solutions, AI and machine learning implementations, network administration, and 24/7 technical support. Each service is tailored to meet the specific needs of businesses across East Africa and beyond.
Simply navigate to the Services section and click "Submit Request". You can describe your IT needs, select a category and priority level, and optionally share your geo-location so our team can provide on-site support if needed. You will receive a tracking reference to monitor your request status.
Our pricing is competitive and transparent. All amounts are quoted in Tanzanian Shillings (Tshs). We offer flexible payment plans including project-based, retainer, and hourly models. Contact us for a detailed quote tailored to your specific requirements.
Log into your client dashboard using your 6-digit PIN. Navigate to "My Requests" to view all your service requests, their current status, and any communication from our support team. You will also receive email notifications on status updates.
Yes, we offer on-site support across major cities in Tanzania. When submitting a service request, enable geo-location sharing so our dispatch team can route the nearest available technician to your location for faster response times.
We accept bank transfers (CRDB, NMB, NBC), mobile money (M-Pesa, Tigo Pesa, Airtel Money), and cheques for corporate clients. All invoices are generated in Tanzanian Shillings (Tshs) and payment terms are typically Net 30 days.
We implement enterprise-grade security measures including end-to-end encryption, role-based access control, regular security audits, and compliance with international data protection standards. Your data is stored in secure data centers with redundant backups.
Yes, all registered clients can view, download, and print their invoices directly from the client dashboard. Simply log in and navigate to "My Invoices" to access your complete billing history in PDF format.
Still have questions?
Our team is ready to help. Reach out through any of our channels.